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General Terms and Conditions

All orders placed on this site , following the mandatory validation of the general conditions of sale listed below require you to accept .

These general conditions of sale define the rights and obligations of the parties under a system of distance selling. They apply to all orders placed on GenPips Software which reserves the right to make any changes . These changes will be mentioned on the site and applied only on new orders .


Validation controls

According to the law of 13 March 2000 on electronic signature, any order signed by the buyer by clicking on the "Submit Order" button is a firm and final acceptance of these terms of sale. This electronic signature has the same value as a handwritten signature by both parties .

The seller only has the option to cancel the order if it is enabled. All orders are confirmed by email to the address provided when creating the account of the buyer.

For large orders in terms of quantity or price, GenPips Software reserves the right to require the purchaser of supplementary documents before confirmation and shipping the products of the order. For orders over 4000 US dollars , payment by bank transfer is required.

Period of validity of the offer and price

The validity of the offer and the price of it is a free hour. The prices displayed are guaranteed by the site during this time.

Product Availability

The command is sent on the same day or the day after receipt of payment .

In case of unavailability of the product, we promise to deliver within 30 days .
In case of delay of more than 7 days after this period, the client can request the cancellation of the order by registered letter with acknowledgment of receipt. We will refund within a maximum of 30 days.

If out of stock on one of the products , we will inform you by email and ship the rest of your order at our expense , except against you indicate otherwise .

Terms of Payment

The prices of our products are indicated in US dollars. All orders, whatever their origin, are payable in US dollars.

The products are always charged on the basis of the rates in effect at the time
registration of the order. Authorized payments are : credit card via paypal , bank transfer and Paypal. Any costs of foreign transfers are the responsibility of the buyer.

The customer is solely responsible for the payment of the purchased product .

In case of rejection of payment by the bank, GenPips Software reserves the right to suspend and cancel the order.

The credit card payment is made via paypal on a secure server.
For safety reasons, no banking information is transmitted through the website or its subdomains. The order is recorded and confirmed upon acceptance of payment by your bank.

Goods ordered will be delivered after full payment of the order. No reason can justify the non -payment of an outstanding debt. According to the number 92-1442 of 31 December 1992 (Article 3-1) law any amount not paid or payment rejected by the seller's bank will result in the payment of interest ( 2 times the legal interest rate applicable to the due date of the debt) .

All orders delivered honored and gives rise to an invoice. Only GenPips Software invoice from the buyer shall prevail in case of dispute . 

Terms of delivery

The products are delivered to the delivery address when ordering . However, for reasons of package tracking, we are unable to deliver orders in areas and military bases as well as the relay point Cityssimo . GenPips Software not book in some countries. Please contact us if in doubt .

For shipments outside France country, the extra shipping will applied according to postal rates on the date of delivery. Packages must comply with the standards of shipments Post for all parcels large GenPips Software inform the customer of the terms by email.


Orders are delivered by post or courier depending on the type , weight and value of the product ordered. The choice of shipping mode is initiated by GenPips Software unless otherwise customer choice that will mention this in the comments box when ordering .


In case of force majeure including natural disasters , terrorist attacks , postal strike or
carriers , lost parcels by post GenPips Software can not be held responsible for
non- performance of the contract of sale.

The customer is solely responsible for the selection and purchase. The total or partial inability
using this product especially if inconsistent with its equipment does not give rise to any
compensation or reimbursement . GenPips Software can not be held responsible for damage caused to equipment from the customer's use of products sold and any use outside the product specifications.

Right of withdrawal

To retract the buyer has a statutory period of 7 working days (Article L121- 20 et seq ) after the date of receipt of the order.


Upon receipt of your order, we recommend that you check if the delivered products comply with your order or damaged and indicate, where appropriate and possible, the delivery in the form of handwritten reserves accompanied by your signature any anomaly concerning .

We recommend that you send us these reservations as soon as possible .

GenPips Software strives to meet the delivery times indicated when recording your order . However, in case of non-receipt of a parcel within the specified period , the customer is asked to report to GenPips Software to an investigation , it may take several days.

In any event , in case of delay of more than seven days under the announced deadline for delivery , not due to force majeure delivery, you can cancel your order by registered letter with acknowledgment of receipt . We will reimburse you the amount paid as soon as possible and no later than within 30 days of your request.


Every product has a legal guarantee from the manufacturer. GenPips Software does not provide product warranties only as an intermediary of the distributor or manufacturer of the product.

The warranty does not cover:

· The products physically damaged or burnt
· An abnormal use or mishandling
· The modified products , uneven or damaged during transport
· The consumables (batteries, glue ... )
· The products used or welded (camera, transmitter, microphone, voltage converters ... )

The products warranty is 3 months for electronics and motors. Lifetime for plastic parts.

Product Repair Returns

Products shall not be returned to GenPips Software without GenPips Software’s written consent. Please contact GenPips Software for receiving return instructions. Buyer will pay the cost of sending Products to GenPips Software in connection with warranty claims.

Product Returns

You have 30 calendar days to return an item (customer charge) from the date you received the parcel. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Customer must declare parcel as returned product. If applicable, custom tax will be deducted from the refund. Custom duties scan will be sent to the customer as proof


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) minus initial shipping costs. You will receive the credit within a certain amount of days, depending on your card issuer's policies. For free shipping order method, customer will pay initial shipping costs.

The "computer and freedoms"

You have a right to access, modify , rectify and delete data concerning you. You can change your address by clicking on the "My Account" or by email to GenPips Software. In addition , we undertake not to disclose your information to another company.